Complaints and takedown requests

Version 2026-10-13

Grievance Officer

You can complain about anything to do with Rate The Road: your personal data, a report about a road, a decision we made about your account or your content, or the app itself.

How to complain

• In the app: You, Send feedback, then choose Complaint. You can see our reply on the same screen.
• By email: write to the address above. You do not need an account.

Please include what happened, where and when (for a report: the road or the place names, and the date), and what you would like us to do. Do not send passwords or documents we have not asked for.

Asking for content to be removed

If a rating, stretch report, hazard report or comment is false, defamatory, about a person, or unlawful, tell us which one it is and why. We then:

1. acknowledge your request within 24 hours;
2. may hide the content from other users while we check it;
3. decide whether to remove it, keep it or limit the account that posted it, and record the decision with its reason;
4. tell you the outcome within 15 days, or sooner when the law requires it.

If the content was yours and we removed it, you can ask us to look again by replying to our message.

If you are not satisfied

Reply to our answer and we will look at it again. For complaints about personal data, once you have used this process you can also complain to the Data Protection Board of India.

Your data

You can download or delete your data yourself in the app, under You, Privacy and your data. See the privacy notice.